Incident Response Framework
ZeroTrustKerberosLink follows a comprehensive incident response framework designed to quickly identify, contain, and resolve security and service incidents. Our process is aligned with industry best practices and regulatory requirements.
Incident Response Phases
- Detection and Analysis - Rapid identification of potential incidents
- Containment - Immediate actions to limit impact
- Eradication - Removing the cause of the incident
- Recovery - Restoring systems to normal operation
- Post-Incident Analysis - Learning and improving
Customer Communication
We are committed to transparent communication during incidents:
- Initial notification within 15 minutes of confirmed P1 incidents
- Regular status updates throughout the incident lifecycle
- Detailed post-incident reports within 48 hours
Contact During Incidents
During active incidents, customers can reach our incident response team through:
- Emergency Hotline: +1 (800) 555-0911
- Email: incident@zerotrustkerberoslink.com
- Status Page: https://status.zerotrustkerberoslink.com