Priority Levels and Response Times
| Priority | Description | Response Time |
|---|---|---|
| P1 - Critical | Service unavailable | 15 minutes |
| P2 - High | Service degraded | 1 hour |
| P3 - Medium | Non-critical issue | 4 hours |
| P4 - Low | General questions | 1 business day |
Support Channels
- Email: support@zerotrustkerberoslink.com
- Phone: +1 (800) 555-0123
- Support Portal: https://support.zerotrustkerberoslink.com